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New Inclusive Boiler Service Reward Launched

British Gas Business rewarding SME customers to mark Gas Safety Week


British Gas Business is rewarding SME customers by offering a boiler service at no extra cost when they renew their fixed term gas supply.

This comes as an independent study from British Gas Business* by Atomik Research shows sixty-three percent of small business owners are still not familiar with gas safety legislation. This is despite the fact that carbon monoxide exposure in the workplace has been regulated since 2002.

The new reward and research findings have been released in the run up to Gas Safety Week, to highlight the continued lack of awareness from small businesses about gas safety legislation and how simple it can be to comply and avoid the effects of carbon monoxide poisoning. The study found that while the law requires businesses to undertake boiler safety checks every 12 months, nearly four in ten (35%) business owners admitted they don’t adhere to this frequency. Reasons for this included not realising the time was up, limited awareness of the requirements or a need to save money.

A lax attitude to gas safety can have dire consequences for those in the workplace and yet nearly a third of business owners didn’t realise that workers could suffer serious health problems related to gas leaks. Carbon monoxide is known as the ‘silent killer’ because the gas is odourless, has no taste and is invisible. However, it appears that the signs of a leak aren’t always well understood, with three in 10 business owners incorrectly stating there would be a smell to raise their concern, and 21% assuming there would be a higher temperature in the building.

Aside from the potentially devastating health impacts of carbon monoxide poisoning on employees, there are reputational and financial risks for businesses if they are found to be in contravention of gas safety laws. Half the business owners surveyed acknowledged that customers may see them as incompetent, while 45% realised that customers may feel they are un-compliant in other areas. More than two thirds (69%) of those surveyed were aware non-compliance risks a fine, but 34% admitted they are still not very familiar or have no idea how to be compliant with the law.

British Gas Director of Business Services, Andy Farr, commented: “A business has a legal and personal obligation to protect its employees and customers. It’s important all small businesses make gas safety a priority. This is why we offer annual Gas Safe registered servicing as standard for all our service contract customers. And now with our new reward for SME customers renewing their fixed term gas supply with us, it’s easier than ever to ensure boiler servicing and gas safety are in hand.”

TV Doctor Sarah Jarvis said: “Exposure to even a small amount of carbon monoxide can cause poisoning, and long-term effects can include paralysis and brain damage. It’s critical for businesses to take the necessary precautions to avoid workforce exposure to the gas and to be aware of the six main symptoms to look out for: headaches, dizziness, nausea, breathlessness, collapse or loss of consciousness”.

“If you do suspect carbon monoxide poisoning you should get fresh air immediately, open doors and windows, turn off gas appliances and urgently seek medical advice from your GP or hospital”.

In support of Gas Safety Week (18-24 September 2017), British Gas Business has provided best -practice advice on how businesses can stay “gas safe”.

  • All gas services, installations and repairs should be carried out by a Gas Safe registered engineer, who’s qualified to work on commercial gas appliances and pipework
  • As a business, take out a service plan to make sure your gas system is not only safe, but also works properly and is maintained as regularly as regulation requires
  • Ensure that your gas appliances are checked annually as part of the service plan. It’s also advisable to keep a record of any gas work carried out
  • Always look for signs of staining, soot or discoloration, as well as increased condensation in your building. They can all be signs of the presence of carbon monoxide
  • Install an audible carbon monoxide alarm so that you are alerted to any issues as soon as they occur
  • Make sure you are aware of all the potential symptoms associated with carbon monoxide poisoning. Headaches, nausea, lethargy and dizziness are all things to look out for among your workforce
  • Keep air vents open and clear in the workplace in order to provide fresh, clean air to gas appliances
  • If you notice anything wrong, stop using the appliance immediately, and open the windows and doors to ventilate your business.

For British Gas Business SME customers looking to renew their gas supply and arrange an inclusive boiler service, please call – 0800 316 2494

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British Gas Business is the largest supplier of non-domestic gas and electricity in the country, serving around 400,000 small to medium-sized as well as industrial and commercial customers. British Gas Business offers a variety of fixed and variable gas and el...